Privacy Policy

We may collect account details, contact information, billing information, preferences, support messages, call scheduling details, and information you or your family choose to share with Amigo.

When Amigo provides phone conversations, storytelling, summaries, or wellness insights, we may process call audio, transcripts, notes, responses, and related metadata so we can provide and improve the service.

We use information to provide Amigo, schedule and conduct calls, create memoir and story content, send family updates, maintain customer support, process payments, improve reliability, prevent misuse, and comply with legal obligations.

Amigo is not an emergency service, medical diagnosis service, or substitute for professional care. Wellness insights are designed to support awareness and family connection, not to make clinical decisions.

We share information with authorized family members or care participants based on the service settings and permissions selected by the account holder or participant.

We may also share information with service providers that help us operate Amigo, such as hosting, communications, analytics, payment processing, security, and customer support providers. These providers are expected to protect information and use it only for the services they provide to us.

We keep information for as long as needed to provide the service, maintain records, resolve disputes, comply with legal obligations, and protect the service.

You may request access, correction, or deletion of personal information. Some information may be retained when necessary for legal, security, accounting, or operational reasons.

We use administrative, technical, and organizational safeguards intended to protect personal information. No internet or communications service can be guaranteed to be completely secure.

If we identify a security incident that requires notification, we will provide notices as required by applicable law.